Frequently Asked Questions

Don't worry! Our packages do not have our logo or any info on them other than the mailing label which will say Premo Guard and that is all.  Your product is confidential and the box is discreet and unmarked.

NO!!! All Premo Guard products are free of harsh chemicals and dangerous pesticides. 

Our Chemists and Entomologists developed a 100% effective (100% kill rate) enzyme based formula, which is safe around children and pets, and won't harm the environment. Yet it will kill 100% of mites.

ABSOLUTELY!!! Our Chemists and Entomologists developed a 100% effective (100% kill rate) enzyme based formula, which issafe around children and petsand won't harm the environment.

The product is safe to use around children and pets, however, it is formulated to be sprayed on materials, bedding, furniture, cloths, hats, backpacks, etc. The spray has NOT been designed for spraying directly onto human skin or pets fur.

Depending on the infestation, for example, a heavy infestation it is recommended to spray every day. Lighter infestation and maintenance treatments, spray once or twice per week.

Yes. Premo Guard Non Toxic Bed Bug, Lice and Mite Killer can be used for prevention if sprayed often. Many of our customers purchase our product and take it with them when traveling to spray hotel rooms and other places. 

Yes it can be used outside to kill mites, etc.  We suggest our 128 ounce size with its spray nozzle.

Absolutely.  Please call us at 1-800-203-0058.  Our order hotline can get pretty busy, so leave us a voicemail and we will get back to you the same day (usually within an hour).  

Please note, we are not staffed 24 hours per day.  So if you call in the middle of the night, we will get back to you early the next day)

We offer FREE 3 day shipping to all customers in the continental U.S. Shipping to Alaska or Hawaii may take a bit longer.

We offer 2 day premium shipping as well for an additional fee.

Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. The reason we use many shipping carriers, is to get our products to you in the quickest manner.

We will email you (or text you) an order confirmation, and along the way you will get shipping notifications.  We ask that on all orders please include your phone number and also email (you will be able to opt out of promotions if you want), so we can reach you if necessary. If you have questions about your order, you can always reach us at info@premoguard.com

Yes, we have a money back guarantee for all of Premo Guard products. If you are not satisfied, just return the unused portion for a full refund.  We only ask that you follow our simple and common sense instructions, the details of which can be found here.